Why is my mail tagged?

Network Services is currently implementing a new spam-filtering appliance. We have configured the appliance to "tag" e-mail messages. These tags begin and end with three asterisks (***). Here's what they mean:

• ∗∗∗SPAM∗∗∗ — A message with this tag is almost definitely spam. You can safely delete it.
• ∗∗∗BULK∗∗∗ — A message with this tag is considered bulk mail. Unless you know that you requested it, you can delete it.
• ∗∗∗SUSPECT∗∗∗ — If a message has this tag, the appliance thinks it may represent a developing new strain of spam. Some legitimate mail may be tagged "SUSPECT", so you may wish to examine these message before deleting them.

Frequently Asked Questions

• Why did we need a new system? The old system required time-intensive daily upkeep. The new system is more automated and saves time.
• Should I call you if a legitimate message is tagged SPAM, BULK, or SUSPECT? Messages are automatically tagged. This is beyond our control.
• Should I call you if I do not receive a message I was expecting? Probably, but it is likely not related to the filtering service.

Mail Tips

• Attachments can contain viruses. If something about the subject line or sender of a message seems suspicious, do not open the message. If you're not sure about a particular message, call Network Services.
• Our server rejects messages that exceed 10 MB in size. If you need to transport something larger than that, e-mail is not the best way. Network Services can help you find a better way.

Please call the Network Services Help Desk at (507) 233-9100 if you have any questions.